Privacy Policy

Last updated: 23 August 2026

AXM Research Limited, trading as Axium Peptides (“Axium Peptides”, “we”, “us” or “our”), operates this website and associated online services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, create an account, contact us or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Personal Information We Collect

Depending on how you interact with our website, we may collect and process:


Contact information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address


Account information

  • Account username
  • Password and authentication information
  • Account preferences and settings


Order and transaction information

  • Products viewed or purchased
  • Shopping basket information
  • Order history
  • Returns, refunds or cancellations
  • Payment status and transaction information


Payment information

Payments may be processed by third-party payment providers. We may receive information relating to your payment and transaction, but we do not necessarily receive or store your complete payment-card details.


Technical information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Referral information
  • Cookie and similar technology information


Communications

We may retain information you provide when contacting us by email, website forms, customer support channels or other methods.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or provide information through our website.
  • Automatically when you browse or interact with our website, including through cookies and similar technologies.
  • From payment processors, delivery companies and other service providers involved in fulfilling your order.
  • From other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:


Process and Fulfil Orders

This includes processing transactions, confirming orders, arranging delivery, managing returns or refunds and communicating with you regarding your order.


Operate Our Website

We use information to provide website functionality, maintain customer accounts, remember preferences and improve the performance and usability of our website.


Customer Support

We use your information to respond to questions, resolve problems and provide customer service.


Security and Fraud Prevention

Information may be processed to protect our website, customers and business against fraud, unauthorised transactions, misuse, security threats and other potentially unlawful activity.


Marketing

Where permitted by law, we may use your contact information to provide information about products, promotions or other updates.

Where consent is required, marketing communications will only be sent with your consent.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.


Legal and Regulatory Requirements

We may process or retain information where necessary to comply with legal obligations, respond to lawful requests from authorities, establish or defend legal claims, or enforce our website terms and policies.

Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, this may include:

  • Contract – where processing is necessary to fulfil an order or provide a service you have requested.
  • Legal obligation – where we must process information to comply with applicable law.
  • Legitimate interests – where processing is reasonably necessary for operating, protecting or improving our business and those interests are not overridden by your rights.
  • Consent – where you have given us permission to process information for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Maintain shopping baskets and customer sessions
  • Remember preferences
  • Understand website usage
  • Measure website performance
  • Prevent fraud and improve security
  • Support advertising and marketing where applicable

Where required by law, non-essential cookies will not be placed without your consent.

You can manage applicable cookie preferences through the cookie controls provided on our website.

Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

  • Website hosting and infrastructure providers
  • Payment processors
  • Delivery and courier companies
  • IT and security providers
  • Customer-service providers
  • Analytics providers
  • Marketing and advertising providers
  • Professional advisers such as accountants or legal advisers

These organisations may process personal information only as permitted by applicable law and their respective contractual obligations.

We may also disclose information where required by law, regulation, court order or another valid legal process.

Information may also be transferred as part of a merger, acquisition, restructuring or sale of all or part of our business.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review their respective privacy policies before providing personal information.

International Data Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that an appropriate level of protection is provided.

This may include relying on adequacy regulations, recognised contractual safeguards or other legally approved transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

  • The nature of the information
  • Our contractual relationship with you
  • Legal and accounting requirements
  • Fraud-prevention requirements
  • Resolving disputes
  • Establishing or defending legal claims

When information is no longer required, we will delete or anonymise it where appropriate.

Security

We use reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password or login credentials confidential.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

  • Right of access – request a copy of personal information we hold about you.
  • Right to rectification – request correction of inaccurate or incomplete information.
  • Right to erasure – request deletion of your information in certain circumstances.
  • Right to restriction – request restriction of certain processing.
  • Right to object – object to certain processing based on legitimate interests or direct marketing.
  • Right to data portability – receive certain information in a portable format where applicable.
  • Right to withdraw consent – withdraw consent where processing relies upon it.

These rights are subject to legal limitations and exceptions.

We may need to verify your identity before processing a request.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children through our services.

If you believe a child has provided personal information to us, please contact us.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers, legal requirements or other operational requirements.

The latest version will be published on this page and the “Last updated” date will be revised accordingly.

Contact Us

For questions about this Privacy Policy, requests concerning your personal information or other privacy enquiries, please contact:

AXM Research Limited

Trading as Axium Peptides

Email: contact@axiumpeptides.co.uk

Registered Office: [INSERT REGISTERED OFFICE ADDRESS]

Company Number: 07383891198

For the purposes of applicable UK data protection law, AXM Research Limited is the data controller of personal information processed as described in this Privacy Policy.

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